Privacy policy
This policy explains how Master English Australia handles information collected through our website, learning services and communications.
Information we collect
We may collect your name, email address, phone number, English test, required score, study or migration goal, communication preferences, marketing consent, course enrolment and payment status. If you create an account, we may also collect learning progress, saved vocabulary, spelling practice, assessment results, submissions and support records.
How we collect it
We collect information when you contact us, book an assessment, create an account, enrol, purchase access, use a learning application, submit course work or communicate with our team. Technical information such as security logs may also be collected when needed to operate and protect the website.
Why we use it
We use personal information to answer enquiries, organise assessments, recommend suitable preparation, deliver courses and learning tools, process or confirm payments, maintain progress records, provide support, protect our systems and meet legal obligations.
Enquiries and leads
When you send an enquiry, we create a lead record so an authorised Master English team member can follow up by email, phone, text message or WhatsApp. Providing information does not require you to enrol.
Marketing choices
Marketing is optional. We only record marketing permission when you actively select the marketing option or otherwise provide valid consent. Our marketing messages will identify Master English and provide a way to unsubscribe. You can withdraw consent at any time by using the unsubscribe option or contacting us.
Bookings
Appointment information may be processed through Microsoft 365 and, for online appointments, Microsoft Teams. Microsoft Bookings receives the information required to arrange the appointment after you submit your Master English enquiry.
Payments
Online card payments may be processed by Stripe and online PayPal payments by PayPal. These providers process payment details under their own privacy policies. Master English should not receive or store your full card number. Bank-transfer payments are confirmed against the information needed to identify your payment and enrolment.
Service providers and disclosure
We may use trusted providers for website hosting, email delivery, bookings, authentication, payments, data storage, security and communications. This may include Vercel, Supabase, Resend, Microsoft, Stripe and PayPal. We provide only the information reasonably needed for each service. Some providers may process or store information outside Australia.
Student management database
Public website accounts remain separate from the internal student management database. Relevant enquiry, enrolment, payment and course information may be transferred securely to the internal system so authorised staff can manage the student relationship. Administrative records are not made available through the public website.
Security
We use reasonable technical and organisational safeguards, including restricted access, server-side credentials, encrypted connections, input validation and abuse controls. No internet service can guarantee absolute security. Please do not send passwords, complete card details or unnecessary sensitive information through the enquiry form.
How long we keep information
We keep information only for as long as reasonably needed for the purpose for which it was collected, to maintain appropriate business and education records, resolve disputes and meet legal, accounting or security obligations. Information that is no longer required will be deleted or de-identified where reasonably practicable.
Access, correction and deletion
You may ask what personal information we hold about you, request a correction, withdraw marketing permission or request deletion where applicable. Some records may need to be retained when required by law or for legitimate business purposes.
Cookies, local storage and first-party analytics
The website uses essential browser technologies, including cookies, local storage and session storage, to provide security, authentication, saved learning progress and core website functions. We also operate privacy-conscious first-party analytics automatically so we can understand how the public website is found and used. We do not use Meta Pixel, TikTok Pixel or third-party behavioural advertising and remarketing trackers.
Growth Intelligence analytics
Our first-party Growth Intelligence system records pseudonymous browser and session identifiers, page views, landing pages, the available external referrer, campaign parameters, broad device, browser and operating-system categories, and interactions such as course-button, booking, WhatsApp, phone, email, download and form-stage events. This helps us understand which sources and pages are useful and whether website journeys and enquiry forms work properly. Analytics does not record names, email addresses, phone numbers, the text entered into forms or student learning records. Successfully submitted enquiries are stored separately as genuine lead records.
Providers and your choices
Vercel hosts and protects the website and may process technical request and security logs. Supabase stores our first-party analytics records. Other providers named in this policy may use technologies needed when you deliberately use their services, such as authentication, bookings or payments. You may contact us if you have a privacy question or wish to make an applicable access, correction or deletion request.
Changes to this policy
We may update this policy when the website, providers or legal requirements change. The current version and its last-updated date will remain available on this page.
Contact us
For privacy questions, access or correction requests, marketing opt-outs or complaints, email admin@masterenglish.com.au. We will review the request and respond within a reasonable period.